In the world of telecom billing, versatility and stability define the gold standard.
VLM International, Inc. delivers the most versatile and stable solutions for VoIP providers. We use a simple, two-pronged approach.
- Superior Customer Relationship Management Software, written by experts in the complexities of telecom billing... and
- Absolutely reliable Billing Service, with redundant equipment, power backup, data security, and staffed with efficient, responsive professionals.
Our eVoIP+ product offers data access in a hosted ASP environment with invoices presented either electronically and/or on paper. It can be your complete, versatile, integrated CRM & Billing software package:
- Data access from any computer with IE 6.0 or greater
- Real-time access to all data
- You control your data
- Secure backup resides at VLM
- Time-tested, fast database systems optimized for telecom
- eSales+ agent module allows Internet access
- eBill+ delivers full internet access to bills by your customers
- Multi-language CRM software screens
- Multi-language Bills
- Accurate Multi-currency billing
- Accounting module: standalone or integrate with your existing accounting system
- Powerful real-time harvesting of Customer Data Records from internet sources or old databases allows VLM to simplify setup tasks.
- You control rate plans, messages to customers, management reports
- Invoicing is automatic: both measured and non-measured billing approaches, multiple cycles, discounts, taxation, all product lines
VLM and its customers recognize that the biggest "value added" service a vendor can provide to its business clients is superior, dependable and understandable management reports. The eVoIP+ software delivers 23 of these user-selectable report types for the end-users' bills:
- Outbound Reports
Information Summary Report
Ten Longest Duration Calls
Ten Most Expensive Calls
Ten Most Frequently Called Area Codes
Ten Most Frequently Called Cities
Ten Most Frequently Called Numbers
Total Usage by Line
Usage by Line
Usage by Project Accounting Codes
- Inbound Reports
Inbound Usage by Point of Termination
Ten Longest Duration Calls
Ten Area Codes (most Frequent)
Ten Most Expensive Calls
Ten Cities That Call Most
Ten Numbers That Call Most
Total Usage by Line
- Graphs:
Account Codes
Call Summary
Daily Call Summary
Pager Fees
Total Monthly Usage By Call Type
Usage By Time of Day
Usage By Line
The eVoIP+ software also helps resellers manage their own business with a comprehensive set of management reports. This information is used by the telecom service buyer to evaluate activity on its network and to monitor costs.
Agency Listing
AR Aging...
AR Customer Transactions
Billing Plan Customers
Bundle Fees with Customer lines
Call Volume
Calls w/ 0 Duration
CDR File Counts
Contact Registry
Customer Care Tickets
Customer Invoice Totals
Customer Line Listing
Customer Listing by Defaults
Customer Location Flags Listing
Destination Codes and Numbers
Duplicate Calls
Electronic Payment Customers
GL Balance Sheet...
GL Chart of Accounts
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Redundant, Disaster-Proof Data Center
eVoIP+ Features and Functionality
The eVoIP+ system meets the following vital needs of today's VoIP provider:
- All modules are multi-lingual and multi-currency
Euro compliant
- Account and order management
Order capture
Order generation
Trouble ticketing
- Bill management
Bill presentation
Bill adjustment
Bill analysis
- Product management
Product catalog maintenance
Rate plan maintenance
Message management
Rate application
Tax application
- Invoicing
Measured and non-measured service pricing
Multi-Tax packaged product definitions
Multiple billing cycles available for high volume resellers
Discounts and invoice consolidation
Invoice level taxation
Minimum invoice amount
- Electronic Invoice Features
One page, print optimized Summary statement
Customer service message area
Subscriber personalized note
Query based CDR listing to screen or Excel
User Selectable Management reports
Bar and pie chart graphics
Summary by account
- Accounts Receivable
Balance forward invoice reconciliation
Multi-country consolidation
- Management Reporting
Management Reports
CSR activity reports
Revenue reports
Usage reports
Billing exception reports
Aging and bad debt management
- Data Security
Restrict users to defined forms
Restrict users to defined accounts
Download archives of all data
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