eVoIP+

In the world of telecom billing, versatility and stability define the gold standard.

VLM International, Inc. delivers the most versatile and stable solutions for VoIP providers. We use a simple, two-pronged approach.

1. Superior Customer Relationship Management Software, written by experts in the complexities of telecom billing... and
2. Absolutely reliable Billing Service, with redundant equipment, power backup, data security, and staffed with efficient, responsive professionals.

Our eVoIP+ product offers data access in a hosted ASP environment with invoices presented either electronically and/or on paper. It can be your complete, versatile, integrated CRM & Billing software package:

• Data access from any computer with IE 6.0 or greater
• Real-time access to all data
• You control your data
• Secure backup resides at VLM
• Time-tested, fast database systems optimized for telecom
• eSales+ agent module allows Internet access
• eBill+ delivers full internet access to bills by your customers
• Multi-language CRM software screens
• Multi-language Bills
• Accurate Multi-currency billing
• Accounting module: standalone or integrate with your existing accounting system
• Powerful real-time harvesting of Customer Data Records from internet sources or old databases allows VLM to simplify setup tasks.
• You control rate plans, messages to customers, management reports
• Invoicing is automatic: both measured and non-measured billing approaches, multiple cycles, discounts, taxation, all product lines

VLM and its customers recognize that the biggest "value added" service a vendor can provide to its business clients is superior, dependable and understandable management reports. The eVoIP+ software delivers 23 of these user-selectable report types for the end-users' bills:

• Outbound Reports
  Information Summary Report
  Ten Longest Duration Calls
  Ten Most Expensive Calls
  Ten Most Frequently Called Area Codes
  Ten Most Frequently Called Cities
  Ten Most Frequently Called Numbers
  Total Usage by Line
  Usage by Line
  Usage by Project Accounting Codes
• Inbound Reports
  Inbound Usage by Point of Termination
  Ten Longest Duration Calls
  Ten Area Codes (most Frequent)
  Ten Most Expensive Calls
  Ten Cities That Call Most
  Ten Numbers That Call Most
  Total Usage by Line
• Graphs:
  Account Codes
  Call Summary
  Daily Call Summary
  Pager Fees
  Total Monthly Usage By Call Type
  Usage By Time of Day
  Usage By Line

The eVoIP+ software also helps resellers manage their own business with a comprehensive set of management reports. This information is used by the telecom service buyer to evaluate activity on its network and to monitor costs.

Redundant, Disaster-Proof Data Center

• Daily off-site backup storage
• Self-repairing RAID systems
• Dedicated servers with firewalls
• Battery backup and automatic natural-gas generator for immunity from power-grid failures
• More about VLM facilities

eVoIP+ Features and Functionality

The eVoIP+ system meets the following vital needs of today's VoIP provider:

• All modules are multi-lingual and multi-currency
  Euro compliant
• Account and order management
  Order capture
  Order generation
  Trouble ticketing
• Bill management
  Bill presentation
  Bill adjustment
  Bill analysis
• Product management
  Product catalog maintenance
  Rate plan maintenance
  Message management
  Rate application
  Tax application
• Invoicing
  Measured and non-measured service pricing
  Multi-Tax packaged product definitions
  Multiple billing cycles available for high volume resellers
  Discounts and invoice consolidation
  Invoice level taxation
  Minimum invoice amount
• Electronic Invoice Features
  One page, print optimized Summary statement
  Customer service message area
  Subscriber personalized note
  Query based CDR listing to screen or Excel
  User Selectable Management reports
  Bar and pie chart graphics
  Summary by account
• Accounts Receivable
  Balance forward invoice reconciliation
  Multi-country consolidation
• Management Reporting
  Management Reports
  CSR activity reports
  Revenue reports
  Usage reports
  Billing exception reports
  Aging and bad debt management
• Data Security
  Restrict users to defined forms
  Restrict users to defined accounts
  Download archives of all data