of VLM, billing is one thing I don't have to worry about. And it's a critical
piece. If in this business you don't bill correctly and on time, you go
out of business....Their bill gives you every report you could possibly
want -- and more. They also have eBill, which is a web-based bill that
you can design to appear any way you want, electronically. I've been using
VLM since 1995, and have not wanted to move to anything different. It
works.... VLM's motto should be, "On Time Every Time."... VLM
has the best-looking bills in the business. They always have. Other people
try to copy their bills." - Rob Mocas, President, Easton Telecom,
an Ohio-based national CLEC
"Our agents love the VLM software -- it helps them do follow-up
calls." — Customer Service Manager, midwestern CLEC
“VLM is Number One. The software has lots of functionality, reports,
graphics, and E-bill options. I like that they use BillSoft (now EZtax) as the taxing
authority. They are the right players, and have the right strategic partners.
At startup, they were ready, willing and eager. I like their licensing
plan and I loved that we didn’t have to do billing in-house. Their
customer service is very good — outstanding.”
— Operations Manager, California provider
VLM has been a pioneer since the inception
of the telecom revolution, and we're happy to report that many of our
clients have been with us for the duration. With our help, they've prospered
and grown. We attract sizable, established companies who are frustrated
by unreliable billing services or the huge headaches of trying to do
billing in-house; and we also help telecom startups get off to a fast
and hassle-free beginning.
"The bill is the 2nd most important thing in this business. I
would say the first, but of course the pricing and marketing is first
-- you have to get a client. But after you get a client, the next thing
the client sees is the bill. ... Your marketing depends on your billing.
-- If your billing is correct, if your billing has custom features --
you can do so much. You can tailor plans to your customers....
There's no hassle. If somebody already has a billing company, and they
think, "it's going to be hard to switch over" -- we did the
switch within one week. We called VLM, and in 3 days they had converted
all our customer records over to their system. VLM is the best."
- Marcin Malarz, President, PolTel, a Chicago-based CLEC for Polish,
Russian, and Ukrainian speakers
"We priced several other billing services that were higher than
VLM. Apples to apples, their rates are very reasonable -- well worth
it. Their bills look great -- many of our customers comment favorably."
— President, Georgia reseller